Refund Policy

Remaining Balance Refund

If you’ve made a deposit, you can request a refund for any unused balance at any time through your payment gateway. Refunds are typically processed within 6-12 hours. However, the time it takes for the refunded amount to appear in your card or bank account depends on your local bank or card provider.

Additional Fees

In the case of a refund to the wallet, additional fees will apply. A 1% fee is charged for users of international payment methods, while a 2% fee is charged for users of local payment methods (e.g., UddoktaPay).

Disputes and Chargebacks
Filing a dispute or chargeback against us without valid justification will result in the termination of all future orders and a permanent ban from our platform. Additionally, we reserve the right to revoke any followers or likes delivered to your or your client’s social media accounts, including Instagram, Facebook, Twitter, and others.

Order Cancellations and Refunds
Orders placed on smmfollowom.com can be canceled or refunded upon customer request. Refunds for non-deliverable orders will be credited to your smmfollowom.com account as a balance.

Non-Refundable Orders
Orders placed for misplaced or private accounts are not eligible for refunds. Please double-check all order details before placing your order.

Fraudulent Activity
Engaging in fraudulent activity, such as using unauthorized or stolen credit cards, will result in the immediate termination of your account. This policy is strictly enforced, and no exceptions will be made.

Server Usage
Do not use multiple servers simultaneously for the same page, as this can lead to inaccuracies in follower or like counts. Orders under such conditions will not qualify for refunds.

Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact our support team.

                                                Privacy Policy

Welcome to SMMFollowOM

We value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our services. By using our services, you agree to the terms outlined in this policy.

Information We Collect

We collect different types of information to provide and enhance our services for you:

1. Personal Information:
   When you register on our website, place an order, subscribe to our newsletter, or fill out a form, we collect personal details such as your name, email address, phone number, and payment information.
2. Non-Personal Information:
   We gather non-personal data about your visit, such as your IP address, browser type, operating system, and referring/exit pages. This helps us understand your usage patterns and improve our services.

How We Use Your Information

Your information is used for the following purposes:

1. Providing Services:
   To deliver the SMM panel services you requested, process payments, and manage your account.
2. Communication:
   To send important notifications, updates, or marketing communications (with your consent).
3. Improving Services:
   To analyze usage trends, enhance our offerings, and develop new features.
4. Fraud Prevention:
   To safeguard against fraudulent activities and unauthorized access to your account.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Child Policy

SMMFollowOM is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it.

• Parental Consent:
  If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at info@smmfollowom.com. We will promptly remove the data.
• COPPA Compliance:
  Our privacy practices comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent.

Cookies and Their Usage

We use cookies to enhance your experience on our website:

1. Essential Cookies:
   Necessary for basic website functionalities like navigation and secure access.
2. Performance Cookies:
   These anonymously collect data to help us understand how visitors interact with our site, improving performance and usability.
3. Functionality Cookies:
   These remember choices you make (e.g., username, language, or region) to provide a personalized experience.
4. Targeting Cookies:
   Used to deliver relevant content and advertisements based on your interests, limit ad repetition, and measure ad effectiveness.

Third-Party Cookies

We may also use third-party cookies to track website usage, deliver advertisements, and perform analytics. These cookies are managed by third parties and are subject to their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated by posting the updated policy on our website.

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at info@smmfollowom.com.